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What We Can Offer
Maintenance Service
Troubleshooting
Spare Parts
Precision Maintenance
Preventive Check
Installation
Training Program
Upgrade
国内维保
全方位服务，为您提供“家庭医生”式“预防+修复”双重服务保障!
国内维保服务是我司推出的一体化维护保障服务解决方案，涵盖远程技术支持、现场故障解决、故障件返厂维修、主动预防性巡检和现场保障等标准支持服务, 能够有效帮助您维护设备，在屏体故障发生前排除隐患，使设备高效、稳定运行，从源头上减少了故障的发生和将会带来的损失。
产品亮点
- 集合多种标准服务，性价比高，综合成本更低
- 可根据需求灵活选配、定制各类支持服务
- 按年付费，成本可精准预估
返厂维修
Original factory-level professional repair to restore equipment like new
RMA Repair is a professional maintenance service we provide. The returned items are uniformly received by Unilumin-authorized repair centers, undergoing diagnosis-repair-aging processes to ensure the equipment can continue normal operation, effectively extend its service life, and reduce overall maintenance costs.
产品亮点
- Unilumin-authorized repair centers operate worldwide, with the fastest 3-day turnaround
- The repair warranty lasts 3 months, covering free solutions for recurring faults
- Original parts and consumables ensure color consistency
现场巡检
Prevent problems from the very beginning to ensure screen safety
On-site inspection is a proactive preventive service provided by Unilumin. Unilumin dispatches experienced service engineers with professional tools to examine equipment health and identify potential operational risks, effectively ensuring stable performance.
产品亮点
- Unilumin proactively schedules inspection appointments one week in advance to avoid scheduling conflicts
- Professional inspection tools, standardized service reports—guaranteed inspection quality
- Identified risks are addressed on-site during inspection at no extra charge
改造升级
More precise than "Renewal" is "Renew What You Need"
Our upgrading service offers customized solutions based on site conditions and project needs. It enhances display performance and optimizes screen capabilities at a lower overall cost than new screen procurement and installation.
Common Upgrade Scenarios
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Screens older than 6 years
With over 6 years of usage, the technology is outdated and energy consumption is high.
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Non-compliant screen panels
Pose safety hazards and are non-compliant with current safety regulations.
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Aging and leaking panels
Seal aging causes leaks, affecting normal operation.
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Unable to repair the panel
Severely damaged, cannot be restored through conventional repair.
Diversified transformation solutions
- Module replacement
- Cabinet replacement
- Control system upgrade
- System topology adjustment
- Power replacement
- Circuit wiring optimization
- Heat-dissipation device improve
- Frame reinforce or repair
- Waterproof and dustproof treatment
Retrofit process
工程安装
Worry-free delivery, one-stop solution
Engineering installation is a professional service provided by Unilumin. We dispatch experienced engineers for panel installation, tailored to your needs, offering a one-stop solution (panel installation → flatness adjustment → system debugging) to ensure installation results meet your expectations.
产品亮点
- With thousands of global large-scale projects delivered, we offer extensive installation expertise
- Senior project managers oversee timelines and provide post-installation debugging services.
- Strict control of safety, quality, and delivery ensures industry-leading performance
现场维修
On-site repair for your convenience — saving time with guaranteed reliability
On-site repair is a service provided by Unilumin. Our certified professional engineers will visit your location to inspect, troubleshoot, and restore your display to normal operation quickly.
产品亮点
- We support scheduled on-site service, with a commitment to arrive within three hours nationwide
- No extra fees for visits—billing is based on repair volume or workdays
- Our self-developed standard repair toolkit ensures quality and efficiency
现场保障
Professional personnel on standby to ensure smooth and efficient event operations
On-site support is a service provided by Unilumin. We assign highly skilled engineers with extensive after-sales experience to oversee event operations, minimizing equipment failure rates during major events and ensuring flawless execution.
产品亮点
- Customer service confirms the support plan and arrival time 3 days in advance
- Engineers arrive 1 day early to troubleshoot and assist with rehearsals
- Emergency issues are temporarily resolved on-site, with permanent solutions provided post-event
备件销售
Original factory spare parts ensure high performance
Unilumin provides original factory-grade spare parts with clear batch management and traceable sources, ensuring original factory display performance with parts that perfectly match the existing screen.. Faulty equipment can be directly replaced with spare parts to quickly restore the screen to normal operation.
产品亮点
- Batch management of display spare parts ensures maximum restoration of the initial performance
- A nationwide secondary spare parts warehouse network enables next-day delivery for stocked items
- Faulty spare parts within the warranty period will be replaced free of charge
颜色校正
Calibration for panel enhances display performance
Color calibration is a display enhancement service provided by Unilumin, where experienced engineers are dispatched with professional calibration equipment for on-site service. This process improves color consistency and uniformity, optimizing the display performance.
产品亮点
- Our service team proactively schedules calibration appointments 2 days in advance to avoid scheduling conflicts
- A free panel inspection is conducted before calibration, with corrections performed after fault repairs
- We support high-precision/high-chroma, full grayscale, low grayscale calibration solutions
COB服务
全场景专业服务，COB完美守护
COB服务是我司针对COB（Chip On Board）封装工艺推出的专项服务解决方案，解决方案涵盖屏体安装、屏体显示效果提升、屏体维修等服务场景，全方位提升使用体验，最大限度延长COB屏体使用寿命。
手动维修
半自动维修
AI升级
Empowering display system intelligent upgrades with AI
The AI Upgrade Service from Unilumin is a screen upgrade solution that enhances existing display systems through external AI devices and cloud platforms. Without large-scale equipment replacement, it enables 24/7 cross-regional screen monitoring, content security review, and other capabilities, significantly boosting screen value.
Unilumin Content Security Guard
It integrates AI detection algorithms, operates offline, and independently performs functions like video capture, sensitive content detection and blocking, and automatic normal image recovery.
Learn more
Intelligent Screen Monitoring
Cloud-based monitoring of transmission cards, receiving cards, modules, and other equipment. Visualized device faults enable quickly improve after-sales service efficiency.
Learn more租赁维修
返厂快速修，量多价更优
租赁维修是我司针对租赁场景特点提供的专业返厂维修服务，较常规模组返修服务时效更短，单张模组维修成本相对更低。
产品亮点
- 相比常规返修，更快的周转周期（TAT）
- 超出套餐范围的返修享有折扣优惠
- 高性价比返修，帮助客户节约成本
清洁除尘
屏净如新，稳定运行
清洁除尘是我司提供的屏体清洁服务，由我司派遣专业清洁服务工程师上门清洁屏体表面灰尘， 降低因静电损坏设备的风险，延长使用寿命，最大限度节约屏体维护成本。
产品亮点
- 客服提前3日主动预约清洁时间，避免日程冲突
- 专业清洁工具，标准服务报告，清洁质量有保障
- 清洁前提供免费设备诊断，不额外收取材料费
镀膜服务
Waterproof and dustproof for a purer visual experience
The coating service is a screen surface enhancement provided by Unilumin. It utilizes professional nano-coating to achieve functions such as anti-fouling, waterproofing, dust resistance, and uniform ink color for displays. This service is ideal for outdoor or high-dust environments requiring long-term high-definition display.
产品亮点
- Our support team proactively schedules the coating appointment 5 days in advance
- Professional coating tools and standardized service reports ensure quality
- We only leave after you confirm satisfaction, with free re-coating if unsatisfied
热线服务
7*24小时全媒体在线，贴心守护每一瞬间
热线服务是我司提供的7*24小时全媒体在线服务，通过电话、微信公众号、邮箱等多种渠道，为客户提供快速响应、专业解答的咨询服务， 涵盖产品使用、技术支持、故障排查、售后维修等全方位需求。
详细描述
- 服务按年计费，期间不限次数，不限时长
- 多种联系方式，便捷沟通，随时随地响应
- 额外赠送电话回访服务，保障服务质量
远程调试
专家远程连线，故障快速解决
远程调试是我司提供的远程技术支持服务，旨在通过远程技术实现对LED显示屏及相关设备的快速诊断、设置优化与故障排除，帮助客户快速解决设备故障， 有效保障设备稳定运行。
详细描述
- 远程按次收费，不限时长，客户可随时预约
- 若远程未解决问题，免费退款，不收取服务费
- 支持电话、视频或远程软件指导客户解决故障
驻场运维
Expert on-site support for worry-free protection
On-site O&M is Unilumin's proactive presence service, serving as your "full-time technical shield." It offers long-term professional engineer support, covering daily inspections, real-time troubleshooting, and preventive maintenance. The goal is to ensure zero downtime for high-value display systems, such as command center screens and exhibition hall screens.
产品亮点
- With dedicated engineers on-site, communication and feedback are faster
- The shortest path to problem-solving eliminates phone support steps
- During the service period, no additional fees apply except for hardware replacements
软件升级
Software updates, performance upgrades
Software upgrade is a service provided by Unilumin for software updates. It aims to optimize LED display control software, operating systems, and related applications through firmware upgrades, application patches, and new algorithm integration, further enhancing display performance and stability.
产品亮点
- Professional after-sales, R&D, and control system engineers provide remote guidance
- If remote resolution is unavailable, free on-site service will be arranged
- Original manufacturer-specific upgrade packages ensure secure and risk-free software
培训服务
解锁屏显运维“真功夫”
培训服务是我司提供的知识赋能服务，涵盖屏体操作、屏体维护、屏体保养等，可帮助提升运维人员专业能力，在维护好屏体设备的同时， 延长了设备使用年限，节约了客户屏体运维成本。
产品亮点
- 总部/现场1对1、1对N培训，专业讲师授课
- 培训需求提交后2日内完成培训服务计划制定
- 零基础学员均可参与，不通过者培训至通过为止
UCE培训
Officially certified, full mastery of after-sales technical support
The UCE Training is Unilumin's personnel skill certification service. Unilumin dispatches senior trainers to provide professional after-sales service competency training and assessment for partners, service providers, and users.This technical certification effectively verifies that the individual/organization has fully mastered LED display-related knowledge and possesses corresponding after-sales service capabilities.
产品亮点
- Theoretical training + hands-on demonstrations to enhance skills and career growth
- A rigorous UCE assessment system with annual review and authoritative certification
- Helping partners cultivate professional and efficient technical service talent
安装指导
Professional project support to ensure quality and progress
Installation guidance is part of Unilumin's engineering supervision services. Our professional project managers oversee the entire process, helping you achieve end-to-end control from site survey to handover. It is ideal for large commercial projects (e.g., stadiums, smart city displays) and corporate showrooms, ensuring efficient, cost-effective, and high-quality implementation.
产品亮点
- With over 20 years of experience in large-scale projects, our project managers provide end-to-end guidance
- Digital process management mitigates engineering risks and ensures project timelines
- High-standard delivery guarantees quality outcomes for successful handover
工程设计
Safe. Efficient. Aesthetic.
Engineering design is a core technical support service provided by Unilumin for LED display projects, covering key aspects such as support steel structures and power distribution systems. It helps achieve the optimal balance between cost efficiency and visual appeal while ensuring structural safety, laying a solid foundation for efficient construction and stable operation and maintenance.
产品亮点
- Strictly adhere to structural safety standards while minimizing project costs.
- Ensure visual harmony between the display and surroundings with practical, aesthetic design.
- Monitor the entire process from site survey to drawing delivery to ensure smooth implementation.
屏体拆卸搬迁
Non-destructive disassembly, rapid relocation
Screen disassembly and relocation is a service offered by Unilumin, where we dispatch a professional team to your site for a one-stop "disassembly→transportation→installation" process. This ensures the screen remains undamaged during relocation and is quickly restored to operation.
产品亮点
- Professional engineers with expert tools for efficient disassembly
- Protective packing and transport safeguards for damage-free shipping
- Precision leveling adjustments, system debugging, and fault repairs for flawless handover
屏体精密检测
Professional factory testing by Unilumin
Screen Precision Testing is Unilumin's high-end diagnostic solution for LED displays. Using professional equipment and expert teams, it conducts comprehensive tests (e.g., optical performance, electrical performance, safety compliance) to help you identify potential risks early and ensure long-term stability.
产品亮点
- Professional and diverse testing tools for comprehensive equipment inspection
- Product performance testing provides data support to enhance display quality
- Detailed test items to identify issues early and ensure screen reliability
国际维保
Offering you a "prevention + repair" dual service guarantee!
Unilumin's international maintenance service is an maintenance solution that includes remote technical support, on-site technical support, module return for repair, non-module spare parts replacement, preventive inspections, and on-site assistance. It effectively helps you maintain equipment, identify potential issues before screen failures, ensure efficient and stable operation, and minimize faults and related losses at the source.
产品亮点
- Combining multiple standard service packages, tailored for you with diverse needs.
- Annual screen analysis reports help you better understand your asset status.
- Pay annually for precise cost forecasting.
数字内容
From pixels to perception, professional digital content customization brings screens to life
"Digital Content" specializes in providing you with professional content solutions for Unilumin LED displays. Covering end-to-end services from creative design to content management, it precisely adapts to various user scenarios, helping you save time and effort while maximizing screen value.
产品亮点
- Experienced designer team with over 10 years of visual design expertise
- Proficient in 2D, naked-eye 3D, XR scene content design technologies
- Extensive content resource library to meet diverse scenario requirements
U结构
Simplified installation for easier display mounting
The U-structure is an indoor fixed-mount product independently developed by Unilumin. Designed based on years of engineering project experience, it is compatible with mainstream LED cabinets, featuring lighter weight, enhanced stability, and faster installation.
产品亮点
- Unilumin's independently developed structural components with proprietary intellectual property rights
- Enable zero-experience, rapid, modular installation, reducing your installation costs
- Compatible with mainstream LED cabinet specifications in the industry
UPE培训
Project Manager Training, Industry-Authorized Certification
UPE Training is Unilumin's project manager certification program. We deploy experienced project managers and instructors to provide professional engineering project management training and assessment for dealer partners and service providers. This technical certification effectively validates that the individual/organization has mastered LED display project-related knowledge and possesses corresponding project management capabilities.
产品亮点
- Theory training + hands-on demonstrations to enhance skills and career growth
- Rigorous UPE assessment system with annual review and authoritative certification
- Empowering partners to cultivate professional, efficient project management talent
What We Have
160+
Global country and regional coverage
1,300+
Skilled professional staff
3,500+
UCE Certified Engineer
5,600+
Global Partners
100,000+
Global installation experience across various project types
Showcase
Maintenance Service for LED Display in University Studio
On-site Troubleshooting, Routine Inspection, and Maintenance Services
Maintenance Service for Live Broadcast LED Screen at UK TV Station
Daily screen maintenance, color calibration, and regular inspections to ensure stable equipment operation.
Maintenance Service for LED Screen at Studio in Abu Dhabi
Daily maintenance of multiple screens, scheduled regular inspections, and spare parts management to ensure stable equipment operation.