Service & Support

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1.If any quality problems occur within guarantee period, Unilumin shall provide free maintenance service. 
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2.   Unilumin shall take the single freight cost within the 2-year guarantee period. Once the warranty period expires, Unilumin shall not take any responsibility for freight cost incurred. 

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3.Once the 2-year warranty period expires, Unilumin shall provide a favorable price for maintenance service.

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4.Provided that any of the following circumstances happen, Unilumin shall not take any responsibility for the equipment troubles:

4.1 Unauthorized disassembling or repairing;

4.2 Malfunction by misuse;

4.3 Out of the warranty period;

4.4 Void or broken series number seal tape;


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5.  Warranty will not be provided under the following circumstances:

5.1 Damage due to the users’ misuse;

5.2 Damage due to damage caused by fire, flood, earthquake and other natural disasters;

5.3 Malfunction caused by misuse, including unauthorized disassembly, improper testing, etc;

5.4 Shell damage or components damage in use.


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6.  Cost for after-sales technical support.

 

Unilumin will send engineers to help with installation and maintenance guidance, but the client should bear all the expenses incurred for the after-sales technical service, including visa fee, boarding fee, meals, transportation fee and so forth. The client should also take full charge of the engineers’ visa arrangement.

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